DIRECTOR OF INFORMATION SERVICES

REPORTS TO: Executive Director/CEO

Director of Information Services (DIS) ensures that the organization maximizes efficiency and capitalizes on the full features and benefits of the Salesforce software system. The existing system includes membership and donor database management with the capacity to expand services and interface additional programs to improve employee and organizational effectiveness. We are seeking someone with excellent technical and communication skills who can work one-on-one with internal stakeholders to understand their needs and provide training as needed in order to administer and enhance the system accordingly. This person will serve as the “go to” for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Also, DIS will be responsible for administration and management of the foundation’s overall domain, server, hardware, software and all communication systems including accounting software. Additionally, DIS will perform basic updates, such as add/delete users and creating custom fields as needed. DIS should be comfortable working in both Macintosh and Microsoft environments.

RESPONSIBILITIES:

Create and Manage Changes to the System –

  • Proactively seek out and identify needed system changes.
  • Proactively gather feedback from users.
  • Manage system changes without interruption to the user.
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
  • Gather requirements from end users.
  • Modify the system to increase benefits and usability.
  • Manage the change control process and “Change Management” Committee if appropriate.
  • Manage all processes that impact / relate to Salesforce.com.
  • Manage new releases of SFDC and efficiently roll out new features.
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
  • Create custom objects when necessary.
  • Handle on‐going customization/ alteration of Salesforce.com.
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
  • Provide support functions as needed.
  • Provide sales and financial data to company executives.

Maintain System, Security and Integrity –

  • Map salesforce.com hierarchy and territories in response to personnel changes.
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
  • Grant/ remove and maintain user licenses.
  • Maintain security including sharing rules and security levels.
  • Design, Create and maintain user roles, profiles and hierarchies.
  • Monitor application storage usage and archive data as needed.

User Assistance, Training, Adoption and Satisfaction –

  • Create and administer training to existing or new users/groups.
  • Provide one to one training to end users on an on‐going basis.
  • Expand use of Salesforce.com – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
  • Assist sales management to create processes in Salesforce.com to help monitor activities, trends, sales and leads.
  • Communicate regularly with user base regarding new features, enhancements and changes to the system.
  • Monitor usage and mentor users/groups needing assistance.
  • Continually seek ways to further enhance the end‐user experience.
  • Be the company SME on Salesforce.com.

Process Creation, Documentation and Maintenance –

  • Document company processes and workflows.
  • Develop process documentation and field maps.
  • Create new processes and associated reporting.

Data Quality, Migration and Maintenance –

  • Assist with migration from older systems/processes into Salesforce.com.
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
  • Import data as appropriate.
  • Monitor and manage exception logs for back end system integration with SFDC.
  • Manage duplicate records.
  • Monitor and improve data quality.
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance –

  • Create and maintain dashboards.
  • Create and maintain reports including folder maintenance.
  • Develop complex, macro driven reports to summarize system information for Senior Management.
  • Build and manage report folders for reps to improve sales efficiency.

ESSENTIAL REQUIREMENTS: Director of Information Services needs a solid understanding of the organization’s business. They must have solid Salesforce.com skills and ideally and understand the general concepts of Customer Relationship Management (CRM). Full capability and understanding of Microsoft applications, server builds, backup, maintenance and configuration. Functional skills with Macintosh hardware and software to support these in special formats. Additionally, possess full knowledge and expertise in hardware configuration and maintenance such as printers, handheld devices, inventory scanners, audio and video equipment, etc. Most importantly they should be proactive, organized and logical.

QUALIFICATIONS:

  • 3 to 5 years of Salesforce administration experience
  • In‐depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s‐controls) and/or integration with external systems
  • Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality
  • Previous re‐engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
  • Salesforce.com administrator certification is required or will be achieved within three months of employment
  • Detail oriented and self‐starter with strong written and interpersonal skills
  • Ability to work independently, as well as part of a team
  • Proven ability to utilize Salesforce.com as a sales analysis tool
  • Minimum expectation of a bachelor’s degree OR equivalent education/experience
  • Team player with positive “can‐do” attitude
  • Great communication skills with enthusiastic personality
  • Computer literate and proficient in standard office applications Word, Excel and Outlook
  • Strong problem solving skills, data and software applications
  • Computer proficient in Macintosh environment

SALARY/BENEFITS:  Salary Commensurate with experience, plus medical and dental benefits. Applicants may participate in retirement plan and additional optional benefits.

Resumes and a list of three references should be forwarded to:

W. Dwayne Jones
Executive Director/CEO
Galveston Historical Foundation
2228 Broadway Street
Galveston, TX 77550

POSITION IS AVAILABLE IMMEDIATELY AND OPEN UNTIL FILLED.

GALVESTON HISTORY GUIDE

JOB SUMMARY: Gives guided tours of Ashton Villa, Menard House, St. Joseph’s Church and general Galveston history tours to groups visiting Galveston. Other tours as needed during Dickens on the Strand and GHF events. This is a part-time position on as needed basis.

JOB DUTIES: Duties include but are not limited to:

  • Gives historically accurate, informative, educational and entertaining guided tours of Ashton Villa, Menard House, other GHF properties and general Galveston history tours.
  • Greets and assists visitors with information about GHF properties, Galveston and area museums/attractions with an emphasis on heritage tourism.

EDUCATION: High School graduate. Some college preferred. Interest in Galveston and Texas history and architecture is helpful.

SKILLS: Friendly, outgoing personality combined with an ability to maintain grace and composure in stressful situations. Ability to learn and communicate information about the properties and its social history and attractions in a clear, concise and interesting manner. Must have reliable transportation and ability to work scheduled hours on a regular basis. Must be self-motivated. Requires negotiation of stairs. Bilingual ability a plus.

EXPERIENCE: Historical interpretation, customer service and/or public speaking experience preferred.

To apply send resume to Dwayne.Jones@galvestonhistory.org

VISITOR SERVICE ASSOCIATE

Responsible for the daily operations of Galveston Historical Foundation Museum Stores. Selling admission tickets, retail merchandise and providing information to historic Galveston and help to ensure that museum visitors receive a positive experience from the first point of contact. Responsible for providing better than expected customer service.  Selling skills. Able to participate effectively as a member of a team.  Accurately process sales transactions. Ability to lift merchandise. 30 hours per week, max.

Skills: Friendly, outgoing personality combined with an ability to maintain grace and composure in busy situations. Strong knowledge of retail sales and computerized Point of Sale Systems a bonus.

Ability to work weekends.

Send Resume and days/hours available to work to denise.alexander@galvestonhistory.org

CAPTAIN, SEAGULL II, TEXAS SEAPORT MUSEUM

REPORTS TO: Executive Director, Texas Seaport Museum & Port Captain, Texas Seaport Museum

JOB SUMMARY: The captain is responsible for the operational aspects of the tour vessel SEAGULL II.  These duties include supervising deckhands, narrating tours (for both adults and children), and maintaining the vessel. This position requires reasonable physical fitness and strength. This is a full-time, full benefits eligible position. Some weekend and evening work will be required.

JOB DUTIES:

  • Serves as captain of the vessel and ensures the safety of the vessel and all on board.
  • Trains and supervises deckhands.
  • Trains and supervises educators, in regard to vessel operations.
  • Responsible for maintenance of the vessel to USCG, underwriters’, and owners’ standards.
  • Purchases materials and services required to carry out vessel operations and maintenance.
  • Assists in the planning and execution of special events.
  • Maintains proper logs and records on a daily basis.
  • Works closely with the Port Captain and other TSM and GHF staff to develop and implement educational, interpretive, and promotional programs involving the SEAGULL II.
  • Works closely with GHF Education Department, TSM/GHF staff, and clients to ensure that a high-quality educational experience is consistently provided.
  • Performs other duties as assigned by Port Captain.

EDUCATION: Minimum high school diploma, college degree or equivalent preferred.  USCG 100-ton license required.

SKILLS: Demonstrated experience in vessel operations. Thorough working knowledge of marine diesel engine maintenance requirements and basic preventive maintenance.  Strong background in working with the public.  Ability to work independently, as well as with colleagues, staff, volunteers, and passengers.  Good computer skills, especially regarding Microsoft Office programs.

EXPERIENCE: Minimum three years increasingly responsible role in professional vessel operations, preferably in a passengers-for-hire / educational setting.  Command and management experience desired.

APPLY: Send resume / references to dwayne.jones@galvestonhistory.org or W. Dwayne Jones, Executive Director/CEO, Galveston Historical Foundation, 2228 Broadway, Galveston, TX 77550

DECKHAND, SEAGULL II, TEXAS SEAPORT MUSEUM

REPORTS TO:  Seagull Captain, Texas Seaport Museum

JOB SUMMARY: The deckhand assists the captain with operational aspects of the tour vessel SEAGULL II.  These duties include cleaning and maintaining the vessel, assisting passengers. This position requires reasonable physical fitness and strength.  This is a part-time, hourly position.  Weekend work may be required.

JOB DUTIES:

  • Serves as deckhand of the vessel and ensures the safety of the vessel and all on board.
  • Under the direction of the captain performs maintenance of the vessel to USCG, underwriters’, and owners’ standards.
  • Purchases materials and services required to carry out vessel operations and maintenance.
  • Performs other duties as assigned by TSM director or Seagull Captain.

EDUCATION: Minimum high school diploma.

SKILLS: Experience in vessel operations. Knowledge of marine diesel engine maintenance requirements, basic preventive maintenance, and painting skills are desirable.  Strong background in working with the public.  Ability to work independently, as well as with colleagues, staff, volunteers, and passengers.

EXPERIENCE:  Experience in vessel operations, preferably in a passengers-for-hire / educational setting desired.

APPLY: Send resume / references to dwayne.jones@galvestonhistory.org or

W. Dwayne Jones
Executive Director/CEO
Galveston Historical Foundation
2228 Broadway
Galveston, TX 77550